/* Modern User Ticket Interface */
.sst-user-tickets {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
    color: #333;
}

.sst-user-tickets h2 {
    font-size: 24px;
    font-weight: 600;
    margin-bottom: 20px;
    color: #2c3e50;
    border-bottom: 2px solid #eee;
    padding-bottom: 10px;
}

/* Tabs */
.sst-tabs {
    display: flex;
    margin-bottom: 20px;
    border-bottom: 1px solid #e0e0e0;
}

.sst-tab {
    padding: 12px 20px;
    cursor: pointer;
    font-weight: 500;
    color: #666;
    position: relative;
    transition: all 0.3s ease;
}

.sst-tab:hover {
    color: #3498db;
}

.sst-tab.active {
    color: #3498db;
    font-weight: 600;
}

.sst-tab.active:after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    width: 100%;
    height: 3px;
    background-color: #3498db;
}

/* Ticket List */
.sst-ticket-list {
    margin-bottom: 30px;
}

.sst-ticket-item {
    display: flex;
    align-items: center;
    padding: 15px;
    border-radius: 8px;
    margin-bottom: 10px;
    background-color: #fff;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    cursor: pointer;
    border-left: 4px solid #ddd;
}

.sst-ticket-item:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.sst-ticket-item.open {
    border-left-color: #3498db;
}

.sst-ticket-item.in-progress {
    border-left-color: #f39c12;
}

.sst-ticket-item.resolved {
    border-left-color: #2ecc71;
}

.sst-ticket-item.closed {
    border-left-color: #95a5a6;
    opacity: 0.8;
}

.sst-ticket-main {
    flex-grow: 1;
}

.sst-ticket-title {
    font-weight: 600;
    font-size: 16px;
    margin-bottom: 5px;
    color: #2c3e50;
}

.sst-ticket-meta {
    display: flex;
    font-size: 13px;
    color: #7f8c8d;
}

.sst-ticket-date {
    margin-right: 15px;
}

.sst-ticket-status {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
    color: #fff;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sst-status-open {
    background-color: #3498db;
}

.sst-status-in-progress {
    background-color: #f39c12;
}

.sst-status-resolved {
    background-color: #2ecc71;
}

.sst-status-closed {
    background-color: #95a5a6;
}

.sst-ticket-priority {
    margin-left: 10px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.sst-priority-low {
    background-color: #e8f4fd;
    color: #3498db;
}

.sst-priority-normal {
    background-color: #e8f8f3;
    color: #2ecc71;
}

.sst-priority-high {
    background-color: #fef5e8;
    color: #f39c12;
}

.sst-priority-urgent {
    background-color: #fdeeee;
    color: #e74c3c;
}

/* Ticket Detail */
.sst-ticket-detail {
    background-color: #fff;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
    overflow: hidden;
    display: none;
}

.sst-ticket-header {
    padding: 20px;
    background-color: #f9f9f9;
    border-bottom: 1px solid #eee;
}

.sst-ticket-header h3 {
    margin: 0 0 10px 0;
    font-size: 18px;
    color: #2c3e50;
}

.sst-ticket-header-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 14px;
    color: #7f8c8d;
}

.sst-ticket-actions {
    display: flex;
    gap: 10px;
}

.sst-ticket-action-btn {
    padding: 6px 12px;
    border-radius: 4px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    border: none;
    transition: background-color 0.2s ease;
}

.sst-btn-close {
    background-color: #e74c3c;
    color: white;
}

.sst-btn-close:hover {
    background-color: #c0392b;
}

.sst-btn-back {
    background-color: #ecf0f1;
    color: #7f8c8d;
}

.sst-btn-back:hover {
    background-color: #bdc3c7;
}

.sst-conversation {
    padding: 20px;
}

.sst-message {
    margin-bottom: 20px;
    padding: 15px;
    border-radius: 8px;
    position: relative;
}

.sst-message-original {
    background-color: #f8f9fa;
    border-left: 4px solid #3498db;
}

.sst-message-reply {
    background-color: #f1f9ff;
    border-left: 4px solid #2ecc71;
    margin-left: 20px;
}

.sst-message-user {
    background-color: #f1f9ff;
    border-left: 4px solid #3498db;
}

.sst-message-admin {
    background-color: #f9f9f9;
    border-left: 4px solid #2ecc71;
    margin-left: 20px;
}

.sst-message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 10px;
    font-size: 14px;
}

.sst-message-author {
    font-weight: 600;
    color: #2c3e50;
}

.sst-message-time {
    color: #95a5a6;
}

.sst-message-content {
    line-height: 1.6;
    color: #34495e;
}

/* Reply Form */
.sst-reply-form {
    padding: 20px;
    background-color: #f9f9f9;
    border-top: 1px solid #eee;
}

.sst-reply-form textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid #ddd;
    border-radius: 4px;
    resize: vertical;
    min-height: 100px;
    margin-bottom: 15px;
    font-family: inherit;
    font-size: 14px;
}

.sst-reply-form textarea:focus {
    outline: none;
    border-color: #3498db;
    box-shadow: 0 0 0 2px rgba(52, 152, 219, 0.2);
}

.sst-reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.sst-reply-btn {
    padding: 10px 20px;
    background-color: #3498db;
    color: white;
    border: none;
    border-radius: 4px;
    font-weight: 500;
    cursor: pointer;
    transition: background-color 0.2s ease;
}

.sst-reply-btn:hover {
    background-color: #2980b9;
}

.sst-reply-status {
    display: flex;
    align-items: center;
}

.sst-reply-status label {
    margin-right: 10px;
    font-size: 14px;
    color: #7f8c8d;
}

.sst-reply-status select {
    padding: 8px 12px;
    border: 1px solid #ddd;
    border-radius: 4px;
    background-color: white;
    font-size: 14px;
}

/* Empty State */
.sst-empty-state {
    text-align: center;
    padding: 40px 20px;
    color: #95a5a6;
}

.sst-empty-state svg {
    width: 60px;
    height: 60px;
    margin-bottom: 20px;
    color: #bdc3c7;
}

.sst-empty-state h3 {
    font-size: 18px;
    margin-bottom: 10px;
    color: #7f8c8d;
}

.sst-empty-state p {
    font-size: 14px;
    max-width: 400px;
    margin: 0 auto;
}

/* Loading State */
.sst-loading {
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 40px 20px;
}

.sst-spinner {
    width: 40px;
    height: 40px;
    border: 4px solid rgba(52, 152, 219, 0.2);
    border-radius: 50%;
    border-top-color: #3498db;
    animation: sst-spin 1s linear infinite;
}

@keyframes sst-spin {
    to {
        transform: rotate(360deg);
    }
}

/* Responsive */
@media (max-width: 768px) {
    .sst-ticket-meta {
        flex-direction: column;
    }
    
    .sst-ticket-date {
        margin-bottom: 5px;
    }
    
    .sst-ticket-header-meta {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .sst-ticket-actions {
        margin-top: 10px;
    }
    
    .sst-reply-actions {
        flex-direction: column;
    }
    
    .sst-reply-status {
        margin-bottom: 15px;
    }
}

/* New Ticket Button */
.sst-new-ticket-btn {
    display: inline-block;
    padding: 10px 20px;
    background-color: #3498db;
    color: white;
    border-radius: 4px;
    text-decoration: none;
    font-weight: 500;
    margin-bottom: 20px;
    transition: background-color 0.2s ease;
}

.sst-new-ticket-btn:hover {
    background-color: #2980b9;
}

/* Notification */
.sst-notification {
    padding: 15px;
    border-radius: 4px;
    margin-bottom: 20px;
    font-size: 14px;
}

.sst-notification-success {
    background-color: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

.sst-notification-error {
    background-color: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

.sst-notification-info {
    background-color: #d1ecf1;
    color: #0c5460;
    border: 1px solid #bee5eb;
}